Shipping Information
As soon as your item(s) are painted & assembled we will package them ready to ship.
We will notify you & request confirmation of the full address at which you would like to take receipt & ask for any balance of payment that is due.
Shipping
Westwood Table Soccer uses Royal Mail Tracked Confirmed postal services for all shipments both within the UK and Internationally.
We will notify you & request confirmation of the full address at which you would like to take receipt & ask for any balance of payment that is due.
Shipping
Westwood Table Soccer uses Royal Mail Tracked Confirmed postal services for all shipments both within the UK and Internationally.
- Westwood Table Soccer uses only Tracked & Signed shipping services. This ensures that you & we are able to obtain tracking & proof of delivery.
- Your goods are always fully insured during transit
- Confirmed shipments always require a signature on delivery. If there is a signature shown as provided, we always have to accept this is proof of delivery.
- Royal Mail Signed For ™ Tracked & Traced
- Westwood Table Soccer uses International Tracked and Signed services which offer end to end peace of mind & traceability for your goods while in transit.
- Please be aware that you are responsible for meeting the cost of any & all customs duties & taxes when importing goods from the UK. We will advise you of postage options and prices.
- The full balance including shipping costs must be paid in full before we will ship your package
- We will advise you of any additional costs if you have not already paid in full for your order & if there is a balance left to pay we will request this is made now.
- Once we have received payment in full we will ship your goods to you using the agreed service.
- You can check if your country is included in Royal Mail's Tracked & Signed service by clicking the appropriate button below. Clicking this button will open a new window at Royal Mail.Com.
- Please scroll down the page, then select your country from those offered in the alphabetical menu & hit return to bring up all relevant information.
- Please note that not all destinations are covered. If this is the case for your destination we would look for another shipping method that offers end to end tracking & tracing.
- Clicking the button below will open a new window at Royal Mail.com, This is the pricing correct for summer 2020 & is subject to change. Westwood Table Soccer must always charge you the price applicable on the day of posting for your size/weight of package. We never overcharge for shipping.
Tracking
- Please use the buttons below.
- Clicking a button opens a new window at Royal Mail.Com
- To track your delivery please input the shipping code we have provided you with.
- UK ONLY: If you miss your delivery, you can book your redelivery online free of charge to the same address or pay a fee to have it re-routed. Please note that there will be a short delay for your goods to arrive.
Returns Policy
We are very grateful for all our customers & value the trust you place in us to fulfil you order(s).
We trust when we send them that you will receive them in the same excellent condition as they were in when they left us.
If however it has arrived damaged, or if you are not entirely satisfied with your purchase, don't despair, we are here to help you.
Damaged in transit or Faulty goods will be replaced &/or repaired.
In the event that you are unsatisfied for any reason, we ask that you please contact us to discuss this. We can always help.. Please email us at [email protected]. If you provide your contact telephone number we will call you to discuss the issue.
What Happens if I Need/Want to Return in item?
For ALL returns: you have 7 working days (from the date upon which you have received your items(s) )to make contact with us.
To be eligible for a return:
You MUST contact us by email or by using our contact form if you wish to make a return & tell us the reason why.
If we authorise your return we will issue a returns authorisation number & our returns address
Unsolicited Returns
We trust when we send them that you will receive them in the same excellent condition as they were in when they left us.
If however it has arrived damaged, or if you are not entirely satisfied with your purchase, don't despair, we are here to help you.
Damaged in transit or Faulty goods will be replaced &/or repaired.
In the event that you are unsatisfied for any reason, we ask that you please contact us to discuss this. We can always help.. Please email us at [email protected]. If you provide your contact telephone number we will call you to discuss the issue.
What Happens if I Need/Want to Return in item?
For ALL returns: you have 7 working days (from the date upon which you have received your items(s) )to make contact with us.
To be eligible for a return:
- Your item must be unused.
- Your items must be returned in the same condition in which you received it (unless they were damaged in transit).
- Your item must be returned in its original packaging (or with the original packaging if this was damaged in transit) .
- Your item must have a returns authorisation number (see information below)
You MUST contact us by email or by using our contact form if you wish to make a return & tell us the reason why.
If we authorise your return we will issue a returns authorisation number & our returns address
Unsolicited Returns
- Any return received without an authorised returns number will not be accepted, It will be returned to sender.
- So that we can claim in the insurance that covers the goods while in the care f the courier (usually Royal Mail) please send us clear images of the damaged goods, including images of its packaging.
- These should be attached to an email sent to us at [email protected]
- Once we have received your returned item(s), we will notify you that we have received it and will carry out a full and careful inspection.
- After inspection has been completed we will notify providing you with an inspection summary or our findings.
- We will refund you in full if upon inspection your returns goods are found to be at fault through an error made by Westwood Table Soccer.
- Once a return is received & inspected, we will initiate your refund, This will be using the same source ass your original payment method, most often this is via PayPal.
- Westwood Table Soccer will correct any error or make any necessary repair & return the item to you.
- You will initially be responsible for paying for your own returns shipping costs.
- Upon receipt of your return, we will carry out an inspection If in your favour, we will refund the returns shipping costs.
- For all/any issues, please contact us in the first instance.
- If a return is necessary we will tell you how to return your item.
- We will allocate a returns number (eg: WTS0034) . This must be included above the return address on your returning package.
- Click the button below to either email us or to use our Contact Form. Clicking the button will open a new window.
